Data protection

1. Data Controller

Responsible for data processing on this website is:

Wooden-Oud International GmbH
Am Waldthausenpark 9
45127 Essen
Germany

Email: shop@wooden-oud.com

2. General information on data processing

We take the protection of your personal data very seriously. Personal data is only processed on this website to the extent necessary for the operation of our online shop, the processing of orders, communication with customers, or due to legal obligations.

Personal data is any information that can be used to identify you personally, such as your name, address, email address, payment details, or order data.

3. Collection and Processing of Personal Data

We process personal data particularly when you:

visit our website
place an order
create a customer account
contact us via email or contact form
subscribe to our newsletter
make a payment

4. Orders and Contract Processing

When you place an order in our online shop, we process the data required to process and fulfill your order.

This may include:

Name
Billing address
Shipping address
Email address
Order data
Payment information
Shipping information

The processing is carried out for the fulfillment of the contract and the processing of your order.

5. Payment Processing

For payment processing, your payment details may be passed on to the respective payment service provider. Payment data is processed exclusively for payment processing.

The specific payment methods available will be displayed at checkout.

6. Shipping

To ship your order, we transfer the necessary delivery data to our shipping service provider.

Shipping is done via DHL.

In particular, your name, delivery address, and, if applicable, your email address may be transmitted, insofar as this is necessary for shipping information or tracking.

7. Contact

If you contact us by email or via a contact form, we will process your information to handle your request.

We use this data exclusively for communication with you and for processing your request.

8. Newsletter

If you subscribe to our newsletter, we will use your email address to send you information about products, news, and offers.

You can unsubscribe from the newsletter at any time. An unsubscribe link can be found in every newsletter email.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide basic functionality, improve website usage, and enable certain services.

Some cookies are technically necessary, while others are only used if you have given your consent.

10. Shopify

Our online shop is powered by Shopify. Shopify processes personal data in connection with the provision of the shop platform, particularly for displaying the website, processing orders, and providing the technical infrastructure for the online shop.

11. Storage Period

We only store personal data for as long as necessary for the respective purposes or as required by statutory retention obligations.

If statutory retention obligations exist, the corresponding data will be stored for the legally prescribed duration.

12. Data Disclosure

Personal data will only be transferred if this is necessary for contract fulfilment, payment processing, shipping, compliance with legal obligations or with your consent.

13. Your Rights

Within the framework of applicable data protection laws, you have the right to, in particular:

Information about your stored personal data
Rectification of inaccurate data
Deletion of your data
Restriction of processing
Data portability
Objection to processing
Withdrawal of a given consent

If you wish to exercise your rights, please contact us by email:

shop@wooden-oud.com

14. Right to lodge a complaint with a supervisory authority

If you believe that the processing of your personal data violates data protection law, you have the right to complain to a data protection supervisory authority.