Shipping Policy

This shipping policy informs you about shipping methods, delivery times, and shipping costs at WOODEN.

Shipping Area

We deliver within Europe.

Shipping Provider

Shipping is done with DHL.

Delivery Time

The delivery time is usually 1-3 business days.

Please note that in exceptional cases there may be delays, for example due to holidays, high order volumes, incorrect address details or delays on the part of the shipping service provider.

Shipping costs

Shipping costs are €6.

Free Shipping

We offer free shipping on orders over €100.

Order Processing

Orders are processed and prepared for shipping upon receipt of payment.

Once your order has been shipped, you will receive a shipping confirmation by email.

Track your shipment

After shipment, you will receive further tracking information if provided by the shipping service.

Please check your emails regularly for updates on your order and delivery.

Incorrect or incomplete delivery address

Please ensure that your delivery address is complete and correct.

If a package cannot be delivered due to an incorrect or incomplete address, please contact us by email as soon as possible.

Undelivered packages

Should a package be undeliverable or returned to us, we will review the case individually.

Additional costs incurred due to incorrect address details or uncollected packages may be charged to the customer.