Refund Policy

This refund policy explains when and how refunds are processed at WOODEN.

Refunds for Cancellations

If you exercise your statutory right of withdrawal, we will check your return after receipt of the goods.

After successful inspection, we will refund the corresponding amount via your original payment method.

The refund will usually be made within 14 days of receipt of your declaration of withdrawal. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods.

Refund Requirements

A refund is only possible if:

the product is unopened
the product is unused
the product is returned complete and in its original packaging
the return is made within the applicable period

Hygiene Notice

For health protection and hygiene reasons, opened, used, or unsealed products cannot be refunded.

This applies in particular to perfumes, Bukhoor, and fragranced products if the packaging has been opened or the product has already been used.

Return shipping costs

The customer bears the cost of return shipment, unless there is an error on our part.

Please keep your shipping receipt until your return has been received and checked by us.

Damaged or incorrect items

If you have received a damaged or incorrect item, please contact us by email as soon as possible.

Please send us your order number and, if possible, photos of the item and packaging so that we can investigate your concern.

After reviewing the case, we will offer you a suitable solution, such as a replacement or refund, depending on the situation.

Non-Refundable Products

Non-refundable items include, but are not limited to:

opened products
used products
unsealed products
products that cannot be returned for hygiene reasons
products that are not returned completely or not in their original packaging

Processing Time

Once your return has been received and inspected, we will notify you by email about the status of your refund.

The time it takes for the amount to appear in your account may vary depending on the payment provider.