FAQ
Here you will find answers to frequently asked questions about WOODEN, our products, shipping, and returns.
What products does WOODEN offer?
WOODEN offers selected oriental fragrance products such as perfumes, bukhoor, and oud-inspired fragrance collections.
Are the perfumes for men or for women?
Our perfumes are designed as unisex fragrances and can be worn by women and men.
Where does WOODEN deliver?
We deliver within Europe.
Which shipping carrier do you use?
Shipping is done with DHL.
How long does delivery take?
The delivery time is usually 1–3 business days.
Please note that in exceptional cases there may be delays, for example on public holidays, during periods of high order volume, or due to the shipping service provider.
How much is shipping?
Shipping costs are €6.
Is there free shipping?
Yes, we offer free shipping on orders over €100.
Can I track my order?
Yes. As soon as your order has been shipped, you will receive an email with the shipping information.
Can I return a product?
Unopened and unused products may be returned within 14 days of receipt of the goods.
Can opened products be returned?
No. For reasons of health protection and hygiene, opened, used or unsealed products cannot be returned.
This applies in particular to perfumes, Bukhoor, and fragrance products if the packaging has been opened or the product has already been used.
Who pays for return shipping?
The customer bears the cost of the return, unless there is an error on our part.
What do I do if I have received a damaged or incorrect item?
Please contact us as soon as possible by email and send us your order number and, if possible, photos of the item and the packaging.
How can I contact WOODEN?
You can contact us by e-mail:
shop@wooden-oud.com